Refund policy

Return & Refund Policy

Effective Date: August 3, 2026

This Return & Refund Policy applies to purchases made through Zawardi, a brand operated by eFortune LLC. By placing an order on our website, you agree to the terms outlined below.

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unused, with tags, and in its original packaging. You will also need the receipt or other proof of purchase.

How to Request a Return

To request a return, please contact our Customer Support team at:

Email: support@zawardi.com

Once your return request has been reviewed and approved, we will provide detailed instructions on how and where to send your package.

Please do not send items back without first contacting us, as unauthorized returns may not be accepted.

Return Address

To ensure your return is processed correctly, the appropriate return address will be provided after your return request has been reviewed and approved.

Unless the item is defective, damaged, or the wrong item was sent, customers are responsible for return shipping costs.

If you have any questions regarding returns, please contact us at support@zawardi.com.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your order arrives damaged, defective, or you receive the wrong item, please contact us immediately at support@zawardi.com. We will evaluate the issue promptly and work with you to provide an appropriate resolution.

Non-Returnable Items

Certain products cannot be returned, including:

Perishable goods (such as food, flowers, or plants)
Custom-made or personalized products
Personal care products (such as beauty products)
Hazardous materials, flammable liquids, or gases

If you are unsure whether your item is eligible for return, please contact us before requesting a return.

Final sale items and gift cards are not eligible for returns or refunds.

Exchanges

The fastest way to receive a different item is to return the original item. Once your return has been approved and processed, you may place a new order for the replacement item.

European Union Customers

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without providing a justification.

To qualify, the item must be in the same condition in which you received it—unused, with tags, and in its original packaging. Proof of purchase is also required.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@zawardi.com.